Frequently Asked Questions

I bought my tickets but...

I never received them


If you have purchased tickets to Buffy: Revamped directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.

If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

Please check your spam/junk folder before contacting the box office.

I want to upgrade or downgrade!


Please contact our box office to upgrade your tickets prior to arrival.

Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

I need to reschedule


To reschedule your tickets, please visit our Change of Date Request page.

Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.


Ticket Types & Prices




Please see the seating map while purchasing your ticket.

Ticket Prices:

Prices start at $49.99

Please click here to visit our event calendar and view the various prices available on the day you’re interested in attending.

All tickets are subject to applicable taxes and fees. Ticket prices are subject to change. There are no refunds or exchanges. Upgrades can be done in advance or in person at the box office.

Authorized Ticket Sellers


Should you have purchased tickets for our show from any other site other than those listed below, please contact our box office for verification.

Authorized Ticket Partners To Buffy: Revamped

Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.


Location, Parking & Transit



Lighthouse ArtSpace Toronto is located at 1 Yonge Street.

Directions & Transit Information

The closest subway station to 1 Yonge Street is Union Station (10-minute walk).

The closest streetcar stops to 1 Yonge Street are:

• Queens Quay East at Yonge Street

• Yonge Street at Queens Quay East north side

• Queens Quay West at Bay Street east side

• Queens Quay East at Freeland Street


The venue does not have dedicated on-site parking, but there are a number of public parking lots nearby.

The closest lots are across the street on Queens Quay and just north of 1 Yonge on Yonge Street (pricing may vary). There is a shoulder outside the front entrance for drop-offs close to ramp access.

We recommend booking convenient and affordable parking in advance through SpotHero, the nation’s leading parking reservations app.

To reserve your parking spot, visit the
Lighthouse Immersive SpotHero Parking Page and book a spot!

Show Schedule


The doors open 30 minutes before the show. Please arrive a minimum of 15 minutes prior to show time. For entry times, please see the ticketing calendar when you click BUY TICKETS



Show & Venue

The entrance, lobby and theatre are wheelchair accessible. Wheelchair accessible seating is available within the venue, if you require wheelchair accessible seating please contact us so we can arrange.


There aren’t dedicated accessible parking spots at this venue. Drop-offs can be made at the main entrance.

Seating & Mobility Aids

Wheelchairs, walkers, and scooters are all permitted.

Service Animals

Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.


Masks are not required for entry to the show. They are optional for staff and guests in accordance with current legislation.

We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.

Prohibited & Permissible Personal Items


We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the show, including purses, are subject to inspection.

Backpacks and duffle bags are not permitted in the show.


Backpacks, luggage, and duffle bags

Paints and aerosols

Indelible markers

Weapons of any type

Outside food and beverages (including alcohol)

Food of any type is not permitted in the gallery

Any item deemed by show security or venue management to be inappropriate

Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted

Camping chairs



Walkers, mobility scooters, and other mobility aids


Cameras (still/video)

Service animals – for non-traditional service animals please contact us before your visit

Prohibited items will not be stored by venue management or on-site.

Friend (The One With Gunther) reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.